Occasionally staff witness minor infringements taking place around school or college and need to deal with these without confrontation and crisis. This session gives several approaches to managing and de-escalating situations in a positive manner. By the end of the session attendees will know how to:
This is a half day training programme for up to 30 people, running across 3 hours. You could have 2 sessions within one day.
Get in touch to find out more. Email to firstname.lastname@example.org