19 November, London

Half day 1.00pm – 4.00pm

Occasionally staff witness minor infringements taking place around school or college, or are required to defuse and re-engage with students who are displaying challenging behaviour in class.  Many feel nervous of dealing with these without confrontation.  This session gives several approaches to managing and de-escalating situations in a positive manner.

By learning these techniques you can leave behind the worry about how you’re going manage.  And when that little ripple of confidence begins to roll up to be a wave, you can usually ride it all the way to the beach (well, perhaps I’m getting carried away, but you know what I mean!).