A Complete Self Directed Training Course

This pack of materials, activities, webinars and tasks takes you step by step through the meaning of assertive behaviour.

There are four sections, each containing a pre-recorded webinar, reading materials, tasks and suggested answers (in an answer book).

Section 1 – What does Assertiveness mean?

Section 2 – Using the Fact, Sympathy, Suggestion technique

Section 3 – Believe It!

Section 4 – Preparing for an assertive exchange

Hand Book and Answer Book

The Hand Book will form the basis of your study materials. It includes cross references to further reading and links to clips. The study pack is written in chapters which will take you through a step-by-step process of learning, enabling you answer the questions in the book.


All webinars can be accessed on this page and are accessible with a couple of clicks. Each webinar represents one section of learning, so you watch the webinar, read the materials and do the tasks.

Section 1

Section 2

Section 3

Video not available

If you work with young people or youths, whether in an educational setting or other supportive environment, the activities in the pack are completely transferrable.