Making a request

Do:

  • Be direct and to the point
  • Give a reason for the request
  • Respect the other person’s right to say no

Don’t

  •       Apologise
  •       Justify yourself
  •       Sell the request with flattery
  •       Take advantage of people’s good nature
  •       Take refusal personally

Saying No

Do:

  • Keep the reply brief and avoid rambling
  • Give a reason
  • Be honest about limitations/possibilities
  • Ask for more time to consider the request
  • Acknowledge the requester

Don’t

  •       Keep apologising
  •       Feel guilty for saying no
  •       Invent excuses

 

Disagreeing/stating your views

Do:

  • State your disagreement clearly
  • Express doubts in a constructive way (not - “That won’t work” try – “Let’s see what other options there are”)
  • Use “I” statements to distinguish your opinion
  • Give reasons for your disagreement
  • Recognise other people’s point of view
  • Be open-minded and willing to listen

Don’t

  •       Be angry or patronising
  •       Be sarcastic
  •       Sulk if others disagree!