Here are two questions raised about behaviour in class at a recent training day, together with suggested solutions from the collective group.
What should I do when:

 

Students 'blank' the teacher

Remind students of the ground rules around "Respect"

Mirror the behaviour (NB use with caution, may begin the conflict cycle)

Isolate the negative behaviour by organising group work with engaged learners

Ask them a question

Be sympathetic – show that you've noticed they're having a bad day 

Students answer questions when it's not their turn

 

Nominate questions

Request hands up

If some answers for someone else, they must answer the next 5 questions

Learner answers questions until a correct answer, then move to next learners